Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email support@sfotf.ca to request a refund.

2. Once we have approved and contacted you regarding the return, please mail your returned item to:

  • Don Freschi | CEO
  • On The Fly Productions Inc.
  • 2950 Highway Drive,
  • Trail, BC V1R 2T3

3. Include in your package a signed letter stating the reason for your return.

Return Exceptions

Some items can not be returned if they are opened. These include DVD's and artificial flies.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.